How do I return an item?

We want to make your returns and refunds as easy and fast as possible. Our return policies vary by item ordered so please review below.

  • Print textbooks/course materials purchased directly from BNC Virtual  log in to your account, go to the Return Center under your orders, select the item(s) you want to return, and generate a pre-paid UPS return label. The cost of return shipping will be deducted from your return credit.
  • Non-activated eBooks, digital content, and access codes can be returned within 14 days after class start date or within 14 days of purchase, whichever is later. To return non-activated eBooks, digital content, and access codes, please contact customer support.
  • NOTE: Digital content such as access codes, eBooks, etc. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.
  • Apple iBooks 
  • For traditional-length courses, rental books 504 Gateway Time-out
  • Marketplace items must be returned within 30 days of purchase. To return a Marketplace item, please contact the Marketplace seller directly for their return policy and instructions.
  • Original shipping costs are non-refundable.
  • All components of a packaged item must be returned together, unopened, and in the original shrink-wrap to receive credit. All components of an item must come back in the same shipment to receive credit.
  • Loose-leaf items must be in the original shrink-wrap.
  • 504 Gateway Time-out

  • Books damaged in shipping may not be eligible for full refund.
  • Shipping & Packing Guidelines for Returns

  • Tape the box securely using shipping tape and attach the address label to the top of the box. Make sure there is only one label on the box you are using. If you are reusing a box, remove markings and labels.
  • Terms of Refund

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Can I cancel my order for a refund?

    Because we work hard to get your order out quickly, we unfortunately can't change or cancel the order once it's been placed. We do make the return process easy and you can find directions on how to return eligible orders in returns above.

    What if I'm past the return period?

    The best thing to do is see if your books have buyback value. Go to the main menu and click "Sell Your Textbooks" to find out the current buyback value of your materials.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How will I be credited for my return?

    Your credit will be issued in the same manner the payment was originally made. Please allow up to 2 weeks for processing time.


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    How long will it take to receive credit for my returns?